General Terms & Conditions for All Activities
No Refunds / No Cancellations
All activity bookings are non-cancellable and non-refundable. Once confirmed, no changes, cancellations, or refunds will be permitted under any circumstances.
Transfer Details Sharing Timeline
Your car & driver details (vehicle number + driver contact) will be shared 2 hours prior to your scheduled pickup time.
Transfers Are Strictly Point-to-Point
Vehicles provided for activities are only for pick-up and drop-off related to the activity. No additional stops, detours, waiting time beyond the scheduled pick-up, or local use is included unless explicitly mentioned for that specific activity.
ID Requirement (Soft Copy Mandatory)
Guests must carry a valid government-issued photo ID in soft copy (digital format) during the activity and for any transfers. Entry/participation is subject to verification, and the organizers/activity provider may deny access if ID is not available.
Punctuality & No-Show Policy
Please be ready at the pickup point 10 minutes prior to the scheduled time. Delays may result in the transfer/activity being marked as a no-show and will remain non-refundable.
Activity Timings & Itinerary Are Subject to Change
Timings, routes, and inclusions may change due to traffic, weather, operational constraints, local regulations, or venue restrictions. The experience will be delivered as close as possible to the confirmed plan.
Entry Is At Venue/Provider Discretion
Entry and participation are subject to security checks, venue rules, capacity, and provider policies. If a venue/provider denies entry for reasons outside the booking team’s control, it will be treated as non-refundable.
What’s Included vs What’s Not
Only items specifically listed under the activity are included. Meals, personal expenses, tips, shopping, add-ons, and discretionary purchases are not included unless explicitly mentioned.
Health, Safety & Fitness Responsibility
Guests are responsible for ensuring they are medically and physically fit to participate. Please follow all safety instructions; participation is at the guest’s own risk.
Weather Dependency
Some experiences are weather-dependent. In case of adverse weather, the provider may reschedule or modify the experience (refunds still not applicable unless the provider explicitly offers one).
Dress Code & Compliance
Guests must adhere to dress codes (e.g., religious sites, closed shoes, modest attire) and local etiquette. Non-compliance may result in denied entry and will be non-refundable.
Liability for Personal Belongings
Guests are responsible for their personal belongings at all times. The organisers/transfer provider are not liable for loss, theft, or damage.
Photography & Restrictions
Photography/videography may be restricted at certain sites. Guests must follow on-ground rules and signage.
Important Note
By booking any activity with us, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. These terms apply to all activities and bookings made through our platform.
For any questions or concerns regarding these terms, please contact us before making your booking.